FAQ page

1. How do I purchase auto parts on Exedrus.com?

You can make a purchase by following these steps:

Browse our product categories or use the search function to find the part you need.

Click on a product to view detailed information and select the desired quantity.

Add the item to your shopping cart.

Proceed to the checkout page and enter your shipping address and payment information.

Submit your order and wait for confirmation.

2. What payment methods are available?

We accept a variety of payment methods, including but not limited to:

Credit cards (Visa, MasterCard, American Express)

Debit cards

Third-party payment platforms (such as Alipay, WeChat Pay, etc.)

3. How do I check the status of my order?

You can log in to your account and view your purchase history and order status on the “Order History” page. You will be notified of updates during order processing and shipping by email.

4. Can I cancel or modify my order?

You can contact customer service to request a cancellation or modification before your order is shipped. However, once an order has been shipped, we cannot modify or cancel it.

5. How do I process returns?
   If the item you received is damaged or does not match your purchase, you can return it within 30 days of receipt. Please contact our customer support team for information on the return process.
6. How do we guarantee the quality and compatibility of accessories?

We work with several well-known manufacturers to ensure that the products we sell are rigorously tested and have a high quality assurance. Each product page provides compatible car model information for reference.

7. Do you provide international shipping?

Yes, Exedrus.com supports international shipping. The specific shipping cost and shipping time will vary depending on your location and the courier service you choose.

8. How to contact customer service?

You can contact our customer service team via the following methods:

Email: help@exedrus.com

Phone: (409) 304-8385